Pomegranate Restaurant, San Diego, CA June 2023 – Present

SERVER

Generated $6,500+ in weekly sales through excellent customer service and effective upselling techniques

Maintained 95% customer satisfaction rate with personalized service approach for 80+ guests per shift

Increased wine sales by 25% by developing deep product knowledge and providing tailored recommendations

Trained 3 new servers on menu knowledge and service standards, achieving 100% completion rate

Coordinated with kitchen staff to ensure accurate and timely delivery of orders for 25+ tables per shift

Collaborated with sommelier to expand wine knowledge, resulting in 40% increase in premium wine sales

Maintained detailed guest preferences database for 100+ regular customers, enhancing personalized service

Coordinated private events for groups of 20+ guests, receiving 100% satisfaction feedback

Created innovative table-side presentation techniques, increasing appetizer sales by 35%

RUNNER

Ensured seamless service flow by efficiently delivering food to 30+ tables during peak hours

Reduced order mistakes by 40% through implementing systematic order verification process

Supported servers during high-volume periods, maintaining under 20-minute ticket times

Mastered menu knowledge including ingredients and allergens for 50+ dishes