Experienced in customer and technical support/service.
Dealt with SaaS, Software, payment providers and IT products companies.
Assisted customers (B2P and B2B) with the common questions, turned compliances into a positive experience, assisted with any technical issues (Tier 1 and Tier 2).
Knowledge of ticketing system via Jira, ServiceNow, HubSpot and Fireberry.
Multipurpose, details-oriented, stress-resistant.
Experience in high-volume environment.
Proficient in chat, email and video communication.
Knowledge of SQL, Jira, ServiceNow, Zendesk, Salesforce, Azure, Grafana.
Microsoft Office and Google Tools.
Outgoing person, team player, ONLY goal-oriented.