Over 10 years of experience in Customer support, Sales, Logistics, and service coordination across U.S. and international companies.

• Dream Service Team (Appliance Repair & HVAC), New York, USA — Customer Support Specialist / Sales Manager (Feb 2022 – Nov 2025)
  Handled incoming calls, texts, and emails, entered customer/job details into CRM (Housecall Pro, Workiz), scheduled service appointments, confirmed details with clients, and coordinated technicians’ daily routes. Managed calendars, set reminders for part installs, and served as the communication link between customers and technicians to ensure smooth service delivery.

• Three Sisters Transport LLC, Tennessee, USA — Logistics Coordinator (Nov 2018 – Feb 2022)
  Dispatched trucks for pickups and deliveries, provided afterhours support, and coordinated freight loads to ensure on-time deliveries. Maintained communication with drivers, brokers, and customers, resolved transportation issues, and ensured accurate CRM input. Worked closely with tracking, accounting, and dispatch teams.

• Zarkon Development LTD, Tashkent, Uzbekistan — Sales Representative (Mar 2015 – Nov 2018)
  Managed client inquiries, resolved issues, and supported customer relationships. Oversaw sales activities using CRM to track leads and follow-ups. Collaborated with internal teams to deliver smooth service, strengthened the company’s reputation through reliable communication, and sold home repair, furniture, and construction services across multiple regions.