Summary

16 years of extensive crisis and administrative management. Brought 2 shops out of the crisis and being unprofitable to 15% profitability. Developed anti-crisis PR strategies that allowed to preserve and improve the metrics. Formed a team using Thomas personality analysis. Managed teams of around 30 staff.

Work Experience

November 2022 – GANGWAY RESTAURANTS LIMITED (Sheringham)

Waiter

• Welcoming and seating guests

• Taking guest orders, communicating them effectively to the kitchen and in addition

• Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks

• Working behind the bar, preparing and serving cocktails, wine, beer

• Working with a cash register, opening and closing a restaurant

March 2022 – May 2022 Boomerang Distribution (www.boomerang.ee) Estonia, Tallinn

Operator Level 2

• Logistics management, distribution of goods by country

Aug 2020 – 24 February 2022(War) Helen Marlen Group

Expert, Shoe Brands Ambassador

● Building relations client-product-service

● Manage sales

Sep 2019 – Jul 2020 ABC

Head of Ingenue & Carre Blanc Shops Network (5 shops in Kyiv)

Carre Blanc is a French leader of linens and home apparel; Ingenue represents more than 50 world brands of lingerie, home apparel and swimsuits

● Implemented company’s strategies

● Optimised business-processes based on existing human, technical, material and informational resources

● Documented company standards and was responsible for their adherence

● Managed sales, analysed sales dynamics, made forecasts for each shop

● Staff recruitment and management (22 staff members)

● Created motivational programmes and compensation and retention strategies for all levels of employees based on KPIs

● Collaborated with Marketing department to promote and increase sales metrics of retail shops

● Analysed client database and created scripts for warm calls

May – Jan 2019 ReFuture Clinic

Development Director

● Launched a new project from scratch – the only existing on the market age-management project. This is the new age medicine that allows to rationally use, timely replenish, and maintain for many years the internal resources of human body

● Staff recruitment and management (30 employees)

● Organised learning and development processes

● Documented legal activities and job descriptions

● Developed corporate culture

● Worked with Universe programme and organized CRM launch

2003 – 2018 Helen Marlen Group

Store Manager

HELEN MARLEN Accessori: Increased and managed the conversion coefficient and average cheque. Increased annual sales from 80-85% to 100-105%

HELEN MARLEN Boutique: Increased and managed the conversion coefficient and average cheque. Increased annual sales from 90% to 110%

MONTE NAPOLEONE: Deputy Head of Director, VIP Sales Consultant

● Identified and implemented key resources needed for company development

● Analysed, planned and managed sales

● Used different management styles to solve different problems

● Hired, trained and managed staff (10 employees)

● Liaised with governmental and regulatory authorities

● Worked with legal and financial documentation

● Worked with world fashion brands