Skills • Scheduling appointments • Office management • Records management • Document control • multitasking • computer operation • microsoft office (world, excel, outlook) • working under time pressure English b2/c1 polish native Spanish a1 Work History Complaints/Administration Specialist Suder&Suder SP Z.O.O, Modlnica, Poland/ Kraków - handling complaints - Settlement of claims - contact with manufacturers - supervising the complaint process - documentation management - Invoicing - e-mail and post-complaint service - inventory management - supervising logistics Sales Advisor Orange Telecommunications, Krakow, Poland 2021-11 - 2022-05 2020-09 - 2021-09 Expected in 2025-07 2021-07 2020-05 - individual and corporate customer service - contract negotiation - selling the company's offers and products - handling complaints - Documentation management - Support - Multitaskingist Receptionist/Bartender AC Hotel by Marriott, Krakow, Poland - die - die Hotel- Customer service - Bar and hotel reception service - caring for supplies multitasking - serving foreign guests - conference service Business Expert Global Telemarketing Orange Partner, Krakow, Poland - customer service by e-mail and phone (contact center) - sale of contracts - negotiations - take care of good opinion of company - solving technical problems - making sales plans