I am currently located in New York, NY.

Available for on-site/hybrid roles with immediate start.

IT Support Engineer with 5+ years of experience in Tier 1–2 environments.

I am focused on a long-term IT support career, with a strong commitment to infrastructure and technical problem-solving.

Core experience:

- Windows Server, Windows 10/11, Microsoft 365, Active Directory

- LAN/WAN basics, VLANs, VPNs, TCP/IP, DNS

- Hardware & software troubleshooting

- Switches and routers basic configuration

- Ticket-based support (Jira Service Desk)

Focus:

- Technical problem-solving (non-sales role)