Professional summary:
A manager, attentive to details and proactive, with more than 3 years of experience working with clients in Ukrainian and American companies. Possesses skills in customer communication, remote team coordination and process optimization. Deep understanding of customer service for an American audience. English (C1), Ukrainian (C2), Russian (C2)

Professional experience:
Remote Manager
"HP Performance" - U.S., car tuning
2024-2025
- Communication with US based customers, ensuring high customer satisfaction
- Coordination remote processes
- Scheduling / control of appointments

Manager
"Welding" - Ukraine, welding equipment
2022-2023
- Managing client accounts and lists
- Improving client satisfaction by enhancing service quality, communication and collecting feedback

Manager / administrator
"Delina" - Ukraine, designing
2022
- Overseeing daily operations and ensuring service quality
- Supervising staff schedules and workflows

Education:
Bachelor's degree "Mechanical engineering. Applied mechanics"
NTU of Ukraine "Igor Sikorsky Kyiv Polytechnic Institute"
2025

Key skills:
- Remote team management
- US and international client communication
- Operations and processes optimization
- Task coordination
- Customer service excellence
- Scheduling and lists creation
- Multilingual: English (C1), Ukrainian (C2), Russian (C2)

Additional information:
- Available for part-time remote work
- Flexible schedule to match US time zones