I was responsible for overseeing the daily operations of the sales and customer service departments. The role I hold ensures that sales targets are met while providing exceptional service experiences to clients. I play a key role in developing strategies to boost customer satisfaction, drive revenue growth, and build long-term customer loyalty.
Key Responsibilities:
Sales Management:
Develop and implement strategic sales plans to achieve company targets.
Supervise, motivate, and train sales team members to improve performance.
Monitor and analyze sales metrics to assess progress and identify areas for improvement.
Collaborate with marketing to develop campaigns that generate leads and convert them into customers.
Customer Service Management:
Lead the customer service team to ensure high-quality service delivery and customer satisfaction.
Resolve escalated customer issues and complaints with professionalism and empathy.
Implement feedback systems to track service quality and identify areas for improvement.
Train team members in communication, product knowledge, and conflict resolution.
Team Leadership and Development:
Recruit, train, and evaluate staff performance.
Foster a culture of teamwork, accountability, and continuous improvement.
Conduct regular meetings and performance reviews to align team goals with company objectives.
Reporting and Analysis:
Prepare regular reports on sales trends, customer feedback, and service performance.
Analyze customer behavior and market trends to adapt service and sales strategies.
Recommend improvements based on data and customer insights.
Performance Indicators:
Achievement of sales targets and KPIs.
Customer satisfaction and retention rates.
Average response/resolution time to customer inquiries.
Team performance and engagement
