Objective:
To leverage extensive experience and professional knowledge in the tourism and hospitality industry, contributing to the success of a large, dynamic organization.
Education:
Kyiv National University of Trade and Economics
Master's Degree, Management of the Tourism Industry and Hotel and Restaurant Business (2002-2007)
Professional Experience:
Travel Company «JourneyTime» | Owner (2016-2022)
Managed all aspects of company operations, including permits, contracts, and financial management.
Negotiated and executed contracts with tour operators.
Orchestrated sales of group charter flights and bus tours to international destinations.
Developed and executed customized tour packages.
Cultivated and maintained relationships with tour operators.
Managed ticket sales (rail and air).
Provided exceptional customer service, addressing client needs and resolving issues.
Conducted market analysis to identify competitive opportunities.
Managed documentation, reporting, and personnel.
Interacted with regulatory bodies.
Travel Company «TimeToGo» | Owner (2013-2016)
Established and managed travel agency sales operations.
Acquired new clients and managed VIP accounts.
Hired, trained, and supervised staff.
Planned and executed company strategies.
Negotiated and managed contracts with tour operators, medical centers, and hotels.
Developed and implemented advertising campaigns.
Managed website content and social media presence.
Oversaw financial transactions and participated in industry events.
Increased company profitability.
Travel Company "Anywhere" | Director (2011-2013)
Directed travel agency sales and promoted proprietary travel products.
Organized industry exhibitions and agent seminars.
Managed advertising tours and client support.
Developed and executed advertising strategies.
Maintained client databases and conducted website analytics.
Conducted staff training and negotiated partnerships.
Travel Company "Ukrevrotur" | Head of Foreign Tourism Department, Deputy Director (2009-2011)
Developed and implemented company marketing strategies.
Created and promoted travel packages, including pricing strategies.
Established and maintained international partnerships.
Managed tour sales and identified growth opportunities.
Managed client databases and sales reports.
Serviced corporate and individual clients.
Travel Company "Welt-Reisen" | Director (2007-2009)
Established and managed a travel agency from inception.
Managed licensing, staffing, and office operations.
Negotiated and managed contracts with partners and tour operators.
Developed and promoted proprietary travel products and pricing strategies.
Created business plans and advertising strategies.
Implemented customer loyalty programs.
Managed accounting, financial, and tax reporting.
Maintained client databases and achieved sales targets.
Travel Company "SPA Boutique" | General Manager, Sales Department (2006-2007)
Managed sales for various international destinations.
Developed sales strategies and advertising campaigns.
Analyzed market competitiveness and implemented sales promotions.
Managed client and agent relations and processed visa applications.
Travel Company "Alf" | Sales Manager (2003-2004)
Managed bookings and sales for international destinations.
Collaborated with international partners.
Managed hotel reservations and customized tour packages.
Travel Company "Let's Rest" | Sales Manager (2002-2003)
Managed bookings and sales for international destinations.
Maintained client databases and managed online bookings.
Promoted the "LET'S REST" travel magazine.
Skills:
Strategic Planning & Business Development
Sales & Marketing Management
Contract Negotiation & Management
Customer Relationship Management (CRM)
Personnel Management & Training
Financial & Reporting Management
Market Analysis & Trend Identification
Excellent Communication & Negotiation Skills
Computer Proficency.
Languages:
Ukrainian (Native)
Russian (Fluent)
English (Conversational)
Additional Information:
Valid Foreign Passport
Valid Driver’s License (Category B)
