Professional Summary

Highly organized and detail-oriented administrative professional with over 6 years of experience in documentation management, customer service, and cross-team communication. Adept at handling clerical tasks in fast-paced environments and supporting diverse populations, including individuals with disabilities. Strong interpersonal and organizational skills, with a commitment to accuracy and efficiency.

Professional Experience

Big Heart Home Care

Accessibility Support Specialist

1302 Kings Highway, 3Fl, Brooklyn, NY 11229

June 2023 - Present | New York, NY

- Provided administrative and front-desk support to clients with disabilities

- Maintained accurate client records and service reports

- Communicated with staff and external visitors in a professional and                                                                high-volume setting

- Assisted in coordinating appointments and managing office documentation

Aeroflot Airlines

Senior Flight Attendant

2017 - 2022 | Moscow, Russia

- Managed in-flight operations and team coordination on international routes

- Maintained compliance logs, reports, and scheduling documentation

- Trained and supervised junior staff in safety procedures and service standards

- Resolved customer concerns efficiently and with professionalism

Aeroflot Airlines

Flight Attendant

2016 - 2017 | Moscow, Russia

- Completed detailed flight and incident reports

- Supported operational procedures and documentation

- Delivered high-quality service while maintaining safety standards

- Collaborated with crew to ensure seamless workflow under pressure

Education

Specialist’s Degree in Philology and Foreign Languages

[Kalmyk State University]

[Elista, Russia]

[2008-2013]

Incomplete Bachelor's in Economics

[North-Caucasus Federal University],

[Stavropol. Russia]

+7 (8652) 95-68-08

[2011-2015]

Skills

- Office administration & clerical support

- Record keeping & documentation

- Microsoft Office (Word, Excel, Outlook)

- Time management & multitasking

- Customer service & front-desk operations

- Bilingual: Russian (native), English (proficient)

Personal Qualities

- Reliable and responsible team player

- Strong attention to detail

- Excellent communication skills

- Fast learner and adaptable to new systems

- Able to work independently with minimal supervision

- Calm and professional under pressure

- Client-focused and empathetic