Ainur Mireyeva

Address: 10 Summer Street, Apt 1102, Malden, MA, 02148

LinkedIn: linkedin.com/in/ainurmireyeva

Objective:

Dynamic and results-driven professional with a proven track record in operations coordination, administrative support, and customer success. Seeking to leverage expertise in optimizing processes and fostering client relationships in a challenging operational environment.

Work Experience:

Customer Service Associate

LLP First Center for Visa Support (Visas.kz)

December 2017 - February 2024

• Engaged in client-facing interactions, addressing inquiries, advising applicants, and managing disputes.

• Provided customer service by attending to phone calls and emails promptly.

• Handled collection of visa applications, scrutinized documents for visa processing, and managed attestation and legalization services.

• Managed cash collection, POS entry, and ensured data entry with 100% accuracy.

• Informed applicants about all value-added services.

• Performed administrative duties such as photocopying, scanning, filing, and inventory management.

• Ensured delivery of passports to applicants via courier or pick-up.

Administrative Assistant

Bookmaker's Office Almaty Freegame LLP

June 2017 - February 2018

• Enhanced administrative efficiency by 10% through precise transaction execution.

• Managed inquiries and maintained meticulous records.

Database Administrator

Germes Trejd LLP

September 2016 - January 2017

• Designed and managed a comprehensive database of 10,000 records, improving data accuracy and processing efficiency.

Customer Success Representative

Limited Liability Partnership Bk Zenit Kz

June 2011 - June 2016

• Drove a 15% increase in sales through innovative relationship-building strategies.

• Cultivated enduring client partnerships, resulting in repeat business and referrals.

Education:

Bachelor's Degree in International Relations

Ablai Khan University

September 2009 - May 2013

Relevant Coursework and Projects:

• Research project on the impact of globalization on cross-border transactions.

• Analytical study of international cooperation policies in combating terrorism in Central Asia.

Skills:

• Operations Coordination

• Administrative Support

• Customer Relationship Management

• Process Optimization

• Project Management

• Microsoft Office Suite

• CRM Platforms

• Language: Russian, English, Kazakh, Turkish