I went to get glasses in April of 2023. They employees at the front counter were very kind. They helped me pick out a frame that fit my face well. However, my pupil distance was NOT taken. I was told by the doctor that I may need bifocal for reading. However, this was not noted anywhere on my paperwork I received which was incomplete. I returned for my glasses. I felt immediately that something wasn't right. I said it repeatedly. They just sent me on my way with the glasses. I returned AGAIN because the glasses weren't quite right. I was told that I could purchase a pair of prescription reading glasses and was told to take some time to think about it and return. I returned AGAIN and spoke to Lana. I emailed Charm City Optical to request my prescription. I did get that via email. I spoke to Lana and explained that I couldn't see well with the glasses to read up close like I could with my previous glasses. She did a quick test and informed me that my reading prescription is a +.25 for my left eye but it is so low of a number I could just take off my glasses to read up close. I informed her that I didn't think my glasses were right as they didn't do the test for pupil distance. She assured me they had as they put in my prescription. They did NOT! I know that test very well as I have been wearing glasses for 34 years. I watched others get theirs tested. She wouldn't tell me the pupil distance they had put (they made something up---glasses not right). She measured at the time and exclaimed that it was the same number they measured previously which is a LIE as they NEVER measured previously. She said that she would rather I go somewhere else next time to get glasses. WHAT?! So much for great customer service. Lana was dishonest and they did not do all of the required tests at the facility. They made up a pupil number and Lana changed it after she measured after my glasses were ALREADY made. I cannot wear these glasses and they took the money from my insurance company. I went elsewhere, got my PD number for free. I can now order glasses online that will be correct since I now have all of the information needed. I have to now pay out of pocket for glasses that I can actually use since my insurance claim was used on glasses I cannot wear. Do NOT go to Charm City Optical!