Ivan Honcharov

Age: 23

Professional Summary

A motivated and detail-oriented professional with diverse experience in the hospitality and entertainment industries. Proven ability to provide excellent customer service as a casino dealer and a waiter, as well as expertise in preparing hookahs to enhance guest experiences. Possessing strong communication skills and an above-average command of the English language. Adept at working under pressure and in fast-paced environments.

Professional Experience

Casino Dealer

(Boombay Club)

Rataskaevu tn 5, 10123 Tallinn, Estonia

Dates of employment (07.10.2021 - 02.22.2022)

• Managed table games, including poker, blackjack, and roulette, while ensuring adherence to casino rules and regulations.

• Engaged with guests, maintaining a high level of customer satisfaction.

Waiter & Hookah Specialist

(Hookah Room)

Binzengrün 26, 79114 Freiburg im Breisgau

Date of Employment: (05.02.2022-11.10.2023)

• Delivered excellent table service, taking orders, serving food and beverages, and handling special requests.

• Expertly prepared and served hookahs, enhancing the ambiance of the establishment.

• Built strong relationships with customers, resulting in repeat visits and positive feedback.

Skills

• Strong interpersonal and communication skills

• Ability to work under pressure in fast-paced environments

• Excellent attention to detail and problem-solving skills

• Team player with a proactive attitude

• Customer-focused with a commitment to delivering high-quality service

Education

The National University of Life and Environment Science of Ukraine, Faculty of Humanities and Pedagogy, bachelor’s degree.

Languages

• English

• Russian

• Ukrainian

Personal Qualities

• Quick Learner: Adaptable and able to grasp new concepts and skills swiftly.

• Strong Work Ethic: Committed to delivering high standards of service and performance.

• Problem Solver: Able to resolve customer issues efficiently, ensuring satisfaction.

• Team Player: Thrive in team-oriented environments, contributing to collective success.

• Attention to Detail: Ensuring accuracy in all tasks.