Ivan Honcharov
Age: 23
Professional Summary
A motivated and detail-oriented professional with diverse experience in the hospitality and entertainment industries. Proven ability to provide excellent customer service as a casino dealer and a waiter, as well as expertise in preparing hookahs to enhance guest experiences. Possessing strong communication skills and an above-average command of the English language. Adept at working under pressure and in fast-paced environments.
Professional Experience
Casino Dealer
(Boombay Club)
Rataskaevu tn 5, 10123 Tallinn, Estonia
Dates of employment (07.10.2021 - 02.22.2022)
• Managed table games, including poker, blackjack, and roulette, while ensuring adherence to casino rules and regulations.
• Engaged with guests, maintaining a high level of customer satisfaction.
Waiter & Hookah Specialist
(Hookah Room)
Binzengrün 26, 79114 Freiburg im Breisgau
Date of Employment: (05.02.2022-11.10.2023)
• Delivered excellent table service, taking orders, serving food and beverages, and handling special requests.
• Expertly prepared and served hookahs, enhancing the ambiance of the establishment.
• Built strong relationships with customers, resulting in repeat visits and positive feedback.
Skills
• Strong interpersonal and communication skills
• Ability to work under pressure in fast-paced environments
• Excellent attention to detail and problem-solving skills
• Team player with a proactive attitude
• Customer-focused with a commitment to delivering high-quality service
Education
The National University of Life and Environment Science of Ukraine, Faculty of Humanities and Pedagogy, bachelor’s degree.
Languages
• English
• Russian
• Ukrainian
Personal Qualities
• Quick Learner: Adaptable and able to grasp new concepts and skills swiftly.
• Strong Work Ethic: Committed to delivering high standards of service and performance.
• Problem Solver: Able to resolve customer issues efficiently, ensuring satisfaction.
• Team Player: Thrive in team-oriented environments, contributing to collective success.
• Attention to Detail: Ensuring accuracy in all tasks.