Summary
16 years of extensive crisis and administrative management. Brought 2 shops out of the crisis and being unprofitable to 15% profitability. Developed anti-crisis PR strategies that allowed to preserve and improve the metrics. Formed a team using Thomas personality analysis. Managed teams of around 30 staff.
Work Experience
November 2022 – GANGWAY RESTAURANTS LIMITED (Sheringham)
Waiter
• Welcoming and seating guests
• Taking guest orders, communicating them effectively to the kitchen and in addition
• Memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
• Working behind the bar, preparing and serving cocktails, wine, beer
• Working with a cash register, opening and closing a restaurant
March 2022 – May 2022 Boomerang Distribution (www.boomerang.ee) Estonia, Tallinn
Operator Level 2
• Logistics management, distribution of goods by country
Aug 2020 – 24 February 2022(War) Helen Marlen Group
Expert, Shoe Brands Ambassador
● Building relations client-product-service
● Manage sales
Sep 2019 – Jul 2020 ABC
Head of Ingenue & Carre Blanc Shops Network (5 shops in Kyiv)
Carre Blanc is a French leader of linens and home apparel; Ingenue represents more than 50 world brands of lingerie, home apparel and swimsuits
● Implemented company’s strategies
● Optimised business-processes based on existing human, technical, material and informational resources
● Documented company standards and was responsible for their adherence
● Managed sales, analysed sales dynamics, made forecasts for each shop
● Staff recruitment and management (22 staff members)
● Created motivational programmes and compensation and retention strategies for all levels of employees based on KPIs
● Collaborated with Marketing department to promote and increase sales metrics of retail shops
● Analysed client database and created scripts for warm calls
May – Jan 2019 ReFuture Clinic
Development Director
● Launched a new project from scratch – the only existing on the market age-management project. This is the new age medicine that allows to rationally use, timely replenish, and maintain for many years the internal resources of human body
● Staff recruitment and management (30 employees)
● Organised learning and development processes
● Documented legal activities and job descriptions
● Developed corporate culture
● Worked with Universe programme and organized CRM launch
2003 – 2018 Helen Marlen Group
Store Manager
HELEN MARLEN Accessori: Increased and managed the conversion coefficient and average cheque. Increased annual sales from 80-85% to 100-105%
HELEN MARLEN Boutique: Increased and managed the conversion coefficient and average cheque. Increased annual sales from 90% to 110%
MONTE NAPOLEONE: Deputy Head of Director, VIP Sales Consultant
● Identified and implemented key resources needed for company development
● Analysed, planned and managed sales
● Used different management styles to solve different problems
● Hired, trained and managed staff (10 employees)
● Liaised with governmental and regulatory authorities
● Worked with legal and financial documentation
● Worked with world fashion brands