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Ivan HoncharovAge: 23Professional SummaryA motivated and detail-oriented professional with diverse experience in the hospitality and entertainment industries. Proven ability to provide excellent customer service as a casino dealer and a waiter, as well as expertise in preparing hookahs to enhance guest experiences. Possessing strong communication skills and an above-average command of the English language. Adept at working under pressure and in fast-paced environments.Professional ExperienceCasino Dealer(Boombay Club)Rataskaevu tn 5, 10123 Tallinn, EstoniaDates of employment (07.10.2021 - 02.22.2022)• Managed table games, including poker, blackjack, and roulette, while ensuring adherence to casino rules and regulations.• Engaged with guests, maintaining a high level of customer satisfaction.Waiter & Hookah Specialist(Hookah Room)Binzengrün 26, 79114 Freiburg im BreisgauDate of Employment: (05.02.2022-11.10.2023)• Delivered excellent table service, taking orders, serving food and beverages, and handling special requests.• Expertly prepared and served hookahs, enhancing the ambiance of the establishment.• Built strong relationships with customers, resulting in repeat visits and positive feedback.Skills• Strong interpersonal and communication skills• Ability to work under pressure in fast-paced environments• Excellent attention to detail and problem-solving skills• Team player with a proactive attitude• Customer-focused with a commitment to delivering high-quality serviceEducationThe National University of Life and Environment Science of Ukraine, Faculty of Humanities and Pedagogy, bachelor’s degree.Languages• English• Russian• UkrainianPersonal Qualities• Quick Learner: Adaptable and able to grasp new concepts and skills swiftly.• Strong Work Ethic: Committed to delivering high standards of service and performance.• Problem Solver: Able to resolve customer issues efficiently, ensuring satisfaction.• Team Player: Thrive in team-oriented environments, contributing to collective success.• Attention to Detail: Ensuring accuracy in all tasks.

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