U.S. Work Authorized. No Visa Sponsorship Required.SUMMARYExperienced professional with a diverse background in customer service, retail management, and craftsmanship. Demonstrates ability to thrive in fast-paced environments. Proficient in inventory management and merchandising, with a solid foundation in operational efficiency. Skilled in leadership and conflict resolution. Committed to upholding high standards and ensuring customer satisfaction.EXPERIENCECrew Member 04/2024 – 09/2024Dunkin Donuts; Staten Island, NY• Provided exceptional customer service by taking orders, preparing beverages and food items, and ensuring a positive dining experience for guests.• Operated cash register and handled financial transactions accurately, maintaining balanced cash drawers at the end of each shift.• Maintained cleanliness and organization of the store, including dining areas, food preparation stations, and equipment, in compliance with health and safety regulations.• Collaborated with team members to meet high-volume demands during peak hours, ensuring efficient service and quick turnaround times for customers.Furniture Craftsman 03/2023 – 03/2024Carpentry Company “Zatoka”; Staten Island, NY• Fabricated and assembled various furniture pieces according to design specifications, ensuring high-quality craftsmanship and attention to detail throughout production.• Operated woodworking machines and hand tools to cut, shape, and finish materials, adhering to safety protocols and operational guidelines.• Inspected finished products for quality assurance, identifying defects or issues and implementing corrective measures to enhance product durability and aesthetics.• Collaborated with team members to optimize production processes, improve efficiency, and meet production deadlines while maintaining a safe and organized work environment.Head of the Patrol Group 06/2018 – 04/2020Ukrainian National Guard; Odesa, Ukraine• Ensured the safety and security of urban areas and parks by conducting regular patrols and surveillance, maintaining a visible presence to deter criminal activity and promote a sense of security among residents.• Effectively managed and resolved conflicts among community members, utilizing strong communication and negotiation skills to de-escalate situations and foster a peaceful environment.• Acted as the primary point of contact for serious incidents, assessing situations and promptly contacting local law enforcement agencies when necessary to ensure a swift and appropriate response.• Provided leadership and support to patrol team members, conducting training sessions on effective patrolling techniques, conflict resolution strategies, and safety protocols to enhance the overall proficiency of the team.Merchandising Specialist 11/2017 – 05/2018Chumak; Odesa, Ukraine• Worked closely with store managers to strategically arrange and display Chumak products, ensuring optimal visibility and accessibility to enhance customer engagement and drive sales.• Monitored stock levels and conducted regular audits to ensure product availability, facilitating timely replenishment and minimizing stockouts to maintain optimal inventory levels.• Implemented promotional displays and marketing initiatives in collaboration with store management, contributing to a cohesive brand presentation and maximizing the effectiveness of in-store promotions.Sales Associate 03/2016 – 08/2017Grocery Store "Vikhrova - Dudarchik"; Odesa, Ukraine• Managed the reception of incoming goods, ensuring accurate inventory counts and appropriate storage while maintaining optimal product displays on the sales floor.• Operated the cash register to process customer transactions efficiently, providing excellent customer service and addressing inquiries to enhance the shopping experience.• Oversaw the daily activities of sales associates, providing guidance and support to ensure effective sales strategies and a cooperative team environment.EDUCATIONOdesa Vocational School; Odesa, UkraineAssociate’s Degree in Operating the Refrigeration Unit
